This work is being carried out by your Maths Hub Lead School, which holds a grant with the Department for Education (DfE) to deliver the Maths Hub programme.
For the purpose of data protection legislation, the DfE is the data controller, and the Maths Hub Lead School is the data processor for the personal data processed as part of the Maths Hubs programme.
The Maths Hub Lead School collects and processes your personal data on behalf of the DfE for the following purposes:
More information about this work is available at www.gov.uk/guidance/get-support-from-your-local-maths-hub, www.mathshubs.org.uk/, and www.ncetm.org.uk/.
The categories of your personal data that the Maths Hub Lead School will collect, process, hold and share for this project may include:
In order for our use of your personal data to be lawful, we need to meet one (or more) conditions in the data protection legislation. For the purpose of the Maths Hubs and Teaching for Mastery programmes, processing is necessary for the performance of a task carried out in the public interest, as defined in Article 6 (1)(e) of the GDPR.
We sometimes need to make personal data available to other organisations. These might include contracted partners (who we have employed to process your personal data on our behalf) and/or other organisations (with whom we need to share your personal data for specific purposes).
Where we need to share your personal data with others, we ensure that this data sharing complies with data protection legislation. For the purpose of the Maths Hubs programme:
As such, personal data collected by Maths Hubs that is relevant to the successful coordination and delivery of the Maths Hubs programme will be shared with the DfE, the NCETM, and other Maths Hub Lead Schools. Such data may also be shared with an independent evaluator of the Maths Hubs programme and Teaching for Mastery programme.
The DfE reserves the right to share your personal data with new lead schools where additional Maths Hubs are appointed or where a lead school is de-designated and lead school status is transferred. The DfE also reserves the right to share your personal data with any organisation or consortium that holds a future contract with the DfE to coordinate and manage the Maths Hubs programme or with an independent body who will use the data to evaluate the work of the programme.
Your personal data will not be transferred outside of United Kingdom or the European Union.
The Department will only keep your personal data for the lifetime of the Maths Hubs programme and, where relevant, Teaching for Mastery programme plus 6 months, after which point it will be securely destroyed. Please note that, under Data Protection legislation, and in compliance with the relevant data processing conditions, personal data can be kept for longer periods of time when processed purely for archiving purposes in the public interest, scientific or historical research, and statistical purposes.
Under certain circumstances, you have the right:
Please contact the Maths Hub Lead School regarding any of the above Find your hub | NCETM
Further information about your data protection rights appears on the Information Commissioner’s website at: Guide to Data Protection | ICO and Individual rights | ICO
Where we are processing your personal data with your consent, you have the right to withdraw that consent. If you change your mind, or you are unhappy with our use of your personal data, please let us know by contacting the Maths Hub Lead School and state the name of this project.
Alternatively, you have the right to raise any concerns with the Information Commissioner’s Office (ICO) via their website at https://ico.org.uk/concerns/.
We may need to update this privacy notice periodically, so we recommend that you revisit this information from time to time. This version was last updated: September 2023.
If you have any questions about how your personal information will be used, please contact the Maths Hub Lead School and enter “Maths Hub privacy notice” as a reference. For the DfE’s Data Protection Officer (DPO), please contact us via gov.uk and mark it for the attention of the ‘DPO’.
London Central and West (LO3) Maths Hub is committed to providing a quality service and working in an open and accountable way that builds trust and respect. One of the ways in which we can continue to improve our hub is by listening and responding to the views of the people we serve, and wider stakeholders.
The purpose of this policy is to provide a clear and transparent framework for addressing complaints, raised informally or formally, related to the activities, services, or conduct of the hub. This policy outlines the procedure for making a complaint, informally and formally, the steps involved in investigating and resolving complaints, and the avenues for escalation if necessary. The policy applies to all stakeholders interacting with the hub.
Therefore, we aim to ensure that:
We recognise that many concerns will be raised informally and dealt with quickly.
Our aims are to:
Where complaints cannot be resolved informally, the formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant’s satisfaction.
A complaint is defined as an expression of dissatisfaction or concern about the actions, decisions, behaviour, services, or activities of the hub.
A Maths Hub is the partnership of schools, colleges and other organisations providing maths system leadership through the Maths Hubs Programme to improve maths education in a geographical area. Each hub is led by the Maths Hub Lead (MHL). At London Central and West (LO3) Maths Hub it is Valbona Baci and Jonathan East.
A Lead School, College or Trust receives this DfE grant on behalf of the Maths Hub. The Senior Leadership Links (SLL) are members of the Lead School/Trust leadership team and are the formal representative of the Lead School and link to the DfE. At Fox Primary School it is Nick Marsh and Emma Madden.
London Central and West (LO3) Maths Hub’s responsibility will be to:
A complainant’s responsibility is to:
Except in exceptional circumstances, every attempt will be made to ensure that both the complainant and London Central and West (LO3) Maths Hub maintain confidentiality. However, the circumstances giving rise to the complaint may be such that it may not be possible to maintain confidentiality (with each complaint judged on its own facts). Should this be the case, the situation will be explained to the complainant.
Written records must be made by London Central and West (LO3) Maths Hub at each stage of the procedure.
In the first instance, a member of the MHLM team must establish the complexity and seriousness of the complaint. An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
If the complaint cannot be resolved informally, the complainant should be advised that a formal complaint may be made, and the following procedure should be explained to them. It may sometimes be appropriate for a different member of staff, preferably the MHL, to make this explanation.
This Complaints Policy will be made available on the Maths Hub’s website and in any relevant communications materials.
This policy will be reviewed annually to ensure its effectiveness and alignment with best practices.
Date of Policy Implementation: 09.09.2024
Date of Last Review: 09.09.2024
Next Scheduled Review: 09.09.2025
